Paying Your Water Bill

Utility Bills
Charges for water, wastewater and flood control service are billed to customers each month.  All utility charges are due within 10 days after receipt of the bill.  The billing date is determined by the area of town in which you live and the normal monthly reading cycle.

 How to read your new bill

How to pay Your Water Bill

• Mail your bill using the envelope provided.
• Deposit your bill in the drop-box located on the north side of the Municipal Building at 1777 Broadway.
• Pay in person at the Utility Billing Office counter inside the Municipal Building.
• Use your credit card by calling 303-441-3260 during regular business hours, 8 a.m. to 5 p.m., Monday through Friday.

Automated Payments - EASY
With EASY, our automated payment option, your utility payment is automatically withdrawn from your account at the financial institution of your choice, ten days after the billing date each month.  With the EASY plan, each month you will still receive a billing statement for your records.  Contact the Utility Billing Office at 303-441-3260, or click here for more information about the EASY automatic utility payment plan.

Recurring Credit Card Payment Plan
With the Recurring Credit Card Payment Plan, your monthly payments are automatically deducted from your American Express, Master Card or VISA account.  You will incur no other additional costs by using the Recurring Credit Card Payment Plan.  Contact the Utility Billing Office at 303-441-3260, or click here for more information about the Recurring Credit Card Payment Plan.

Online or Banking Service Bill Payments
If you choose to pay your utility bill with and online bill payment or via a banking service, please make sure you do the following:

• Enter BOTH the CUSTMER NUMBER and the ACCOUNT NUMBER (customer number first, followed by the account number) with NO SPACES OR SYMBOLS between the two numbers. These numbers combined make up your online bill pay account number.
  • Both the customer number and the account number are located on the upper right-hand corner of your current utility bill.
• INCLUDE ALL ZEROES in the customer number and account number, even the zeroes at the beginning of the number.
• Remittance Address:
  • City of Boulder
    Department 275
    Denver, CO.
    80263-0275

If you use an incorrect number, your payment will not be processed electronically.  The banking service or online bill payment service you use will then need to create and mail a paper check, which could delay your payment by two weeks or more.

If you have any questions regarding online bill payment or bank bill payment,  contact the Utility Billing Office at 303-441-3260, 8 a.m. to 5 p.m., Monday through Friday.

Financial Hardship Payment Arrangements
In case of financial hardship, arrangements for extended payment terms can be made by contacting a customer service representative.  Utility charges are ultimately the liability of the property owner and if unpaid, water service may be subject to discontinuance.  In addition, charges may be subject to a lien on the property and certification to the County Treasurer for collection.

Estimated Bills
If for some reason a meter cannot be read, the customer will receive an estimated bill based on historical records or other relevant data.  Any necessary bill adjustment will be made after the meter is able to be read.

If you have any questions regarding these services please contact the Utility Billing Office at 303-441-3260, 8 a.m. to 5 p.m., Monday through Friday.

Last Updated on Wednesday, 02 April 2008 04:40