Water Utility Frequently Asked Questions
Many of the questions here are also answered Water Budget Basics page.
MyBUB (MyBoulderUtilityBill website)
Can I change my mailing address, name or phone number online?
Currently, you must call Utility Billing, 303-441-3260, to make changes to your account.
The utility billing office sends out letters to all customers with recurring credit card payments plans to let them know their credit card is going to expire.
Information on Boulder’s water can be found at the Water Utilites Programs Page.
The city charges a fee when a meter must be read a second time in a month. When a customer moves out, the meter must be read on the move out date so the leaving customer pays for the water they used and the new customer can start fresh. The fee covers the cost of having a meter technician make a special trip to the property and the billing services representative create and send the final bill.Why can’t I cover my meter lid?
Water meters are the property of the city and normally located on public right-of-way. They must remain uncovered so that the water meter can be read electronically each month and can be accessed in an emergency situation. More information can be found at http://www.bouldercolorado.gov/index.php?option=com_content&task=view&id=2738&Itemid=5520.
Due to inflation, utility rate increases are necessary to cover rising operating costs for electricity, chemicals, materials or equipment. Rate increases also cover the rising construction costs associated with replacing or upgrading aging utilities infrastructure. New regional, state and federal regulatory requirements for upgraded treatment processes also increase utility costs.
The main purpose behind the water budget rate structure is to allow more flexibility to water users during times of mild to moderate drought. The structure also helps to encourage continuing the water conservation efforts that Boulder residents have so successfully maintained since the drought of 2002.
No, not at all. The city wants you to take care of your landscape in efficient and water-conscious ways. As long as you aren’t over watering or wasting water in other ways, you should have plenty of water to maintain a healthy landscape. You can use more water than your budgeted amount; however, you will have to pay a higher price for that water.
How you choose to use your budgeted water is up to you. If you want to use more water for a flower garden, then you might consider areas of your lawn where you can cut back, perhaps by xeriscaping an area with drought-resistant vegetation. Or perhaps, you have a swimming pool, and to make up for that extra water use, you might surround it with a patio rather than grass, or you might make sure to have water-efficient appliances in your house and implement indoor water-saving practices for your household members. Water budgets are about choice. It is up to you to choose how you use your water.
If you use more than your budget, you will be charged at a higher rate for the extra water you use. For example, see the chart below. If your water usage is within your water budget, you will be billed for normal water usage (Blocks 1 and 2). If you were to use more water in one month than your budgeted amount, you would be charged at a higher Block 3 rate for the extra water used (up to 150 percent of your budget). However, if you use less than 60 percent of your budget, you will be only charged the Block 1 rate, which is the lowest rate.
Why can't I take water I saved in one billing period and roll it forward to the next billing period?
If you feel that you’re using water wisely and still aren’t able to stay within your budget, you have a few options:
How can I track my water usage?
The city offers water budget adjustments for specific reasons. See the water budget adjustment page for the details. The adjustment becomes effective the date it is received by the city. and a confirmation of the approved adjustment is mailed to the customer.
Water meters are read once a month and that water-use information is conveyed to you each month on your water bill. Customers are only be billed for water used, regardless of their water budget amount.
Homeowners are not allowed to access their own meter, per City code. This is for your own personal safety as well as safety and maintenance concerns for the meter.
What considerations are made when calculating monthly budgets to account for gardens and maintenance of adjacent right-of-way areas?
There is no adjustment allowed for additional water for gardens. If you want to use more water for your garden, then you might consider other areas where you can cut back on water use. Water budgets are about choice. It's up to you to choose how you use your water.
Yes, the amount allocated provides enough water for healthy landscapes but not so much that it is easily wasted. The majority of Boulder water customers currently use water quite effectively in creating and maintaining quality landscapes in this community.
Indoor budget allocations were made large enough to provide for some outdoor, hand-watering during a dry winter. You should have enough water to address winter-time needs for trees and shrubs.
Does my monthly budget allow for watering trees in the winter months? If not, can I get more water?
Why isn’t the outdoor portion of the water budget adjusted for actual rainfall?
Does the City of Boulder offer rebates or other incentives for water conservation measures?
How is my sewer (wastewater) charge calculated with the water budget?
In the multifamily residence category, where did the city get the information about the number of units and bedrooms in buildings?
MyBUB (MyBoulderUtilityBill website)
You can call the utility billing office, 303-441-3260 or send an email to
to find out your username. With your username, you can request a new password.
You must call the utility billing office, 303-441-3260, to set up an automatic payment plan using your credit or debit card or bank account information.
Utility accounts can be connected by assigning the same customer number to all of the accounts. All accounts with the same customer number can be seen on MyBUB under one login. However, if an account needs a different name or mailing address, then the account must be assigned a unique customer number.
If you receive an error message, you must completely exit the browser and start over. Please make sure you are using the full customer and account numbers, including the leading zeroes. You may also receive an error message if you have already registered this account and customer number on MyBUB. Please call the utility billing office, 303-441-3260, for assistance, if you continue to receive an error message.
Currently this information cannot be updated online. Please call the utility billing office, 303-441-3260 to update your Automatic Payment Plan information.
Currently this information cannot be updated online. Please call the utility billing office, 303-441-3260 to update the information on your account.
Follow these steps:
For more information, contact the city's Utility Bill Office or submit your question online and receive an e-mail response.
Utility Billing Office
Last Updated on Wednesday, 27 February 2013 11:43