Water Utilities

To pay online, go to the Customer Billing Portal, make a one time payment, set up auto payment, set up text message payment, view water usage history and view water budget information.

The city uses a third-party vendor to securely process paper checks.

Deposit your bill payment in the Utility Billing drop-box, located on the west side of the Municipal Building at 1777 Broadway.

• Boulder Meadows
• Mapleton
• Vista Village
• Orchard Grove
• Ponderosa

The following parks are located outside of city limits but receive their drinking water from the city through special agreements:

• Columbine

Parks not listed are outside of the city and have their own water sources which are regulated by the Boulder County Public Health Department and the Colorado Department of Health and Environment.

Mobile home park owners are responsible for repairing any leaks that occur between the city water meter and the individual homes. Homeowners of a mobile home are responsible for finding and repairing leaks within their home. Tips on how to find and fix a leak can be found at the city's Finding and Fixing Leaks webpage.

Leaks between the city water meter and outside of individual homes should be reported to the management of the park. If the park owner fails to repair a leak in a timely manner, they may be in violation of city ordinances. Leaks that are not addressed by the park owner in a timely manner should be reported to the city. To report a leak, please call 303-441-3200.

For all other urgent water issues please 303-441-3200 between 8 a.m. and 5 p.m., Monday-Friday. After hours, weekends and holidays please call 303-441-3200 and it will forward to the appropriate staff. Please ALWAYS call the listed phone numbers to report a leak and do not report via Inquire Boulder. This system is not designed to manage urgent and emergency service requests and is NOT monitored 24-7. The city will need specific information about the location of the problem and any associated evidence so that it can be quickly investigated.

Residents of parks that are served by City of Boulder water can obtain water quality information at the city's Drinking Water Quality website, sending an email to drinkingwater@bouldercolorado.gov or calling 303-413-7350.

Mobile home parks served by providers other than the city Utilities Department can obtain water quality information through Boulder County Health Water Quality and/or Colorado Department of Health Water Quality.

Each park has water service lines connecting to the city water main. The park owner is responsible for maintaining the pipes that deliver water to individual homes starting at the property line.

The city is conducting an inventory of water service lines to ensure they are not made of lead. In Colorado, service lines installed after 1959 are generally assumed to be non-lead. Manufactured Home Communities in Boulder that receive city water were established after 1959 and are assumed to have non-lead service lines.

Community members can learn how to verify their service line material on the city’s Water Service Line webpage or reach out to the Drinking Water Program at drinkingwater@bouldercolorado.gov or 303-413-7350 for more details.

• Park residents are encouraged to review their lease or contact their park owner to determine how they are billed for drinking water. If you live in a park where each unit has a water meter read by the owner, you may be able to reduce your bill through more efficient use in your unit.
• Information about the city's water conservation program and available services is available on the city's Water Conservation website.
• In parks where the owner determines costs through other methods, residents may be able to work with park owners to improve efficiency of overall water use in the park to reduce costs.